File A Claim | Rainbow Play Systems Warranty Registration

In the event you have a problem with your Rainbow Play System and need to have service performed, please fill out the form below. In order to submit a request for warranty repair or replacement parts, you must have first registered your Swing Set. If you have not done that, please do so here before proceeding.

The following items are needed in order to process your claim:
1. A photo of the complete Play System.
2. A photo of each part that is bad. The photo must be close enough to see the damage but far enough away so the part can be identified on the Play System. For example if there are six bad parts we will need six photos. If you need to, take one close up to show the damage followed by one further away to identify the part.
3. You must describe the part needing to be replaced and include measurements.
*Note – The play set must be properly stained/maintained. If the wood has grayed the warranty claim will be denied.

Installation of the parts:

Please contact your local dealer in your area. You may call 1-800-RAINBOW or visit our Showrooms page to find a showroom near you.

Customer ID*
Your customer ID was sent in the confirmation email when you registered your Swing Set. If you no longer have the ID or email, you can request it be resent here or by selecting request your ID on the right side of this page.
Name*
First Last
Email*
Address*
Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country
Primary Phone*
Alternate Phone
Dealer Purchased From*
If Other, who:
Is your Play System grey/faded?*
- Yes
- No
If your Rainbow Play System is grey/faded, your warranty coverage will be denied. Please refer to the below images. The Play System on the left is considered grey/faded. The picture on the right displays a properly stained and maintained Play System.
Please give as much detail as to the problem you are having. If a specific part is involved, please include a part description and measurements for a faster response.*
Has unit been moved from original location?*
Upload Copy of Utility Bill or Driver’s License showing your current address.*
If so, what was the previous address?*
Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country
Upload Invoice*
Reason for warranty:*
Attach picture of complete unit*
Please include a picture of the complete Rainbow Play System. This will help us quickly identify your model. Please note, there is a max file size of 2MB.
Please upload images of the parts in need of repair or replacement. Please be as detailed as possible. Pictures are required for warranty submittal.*
Drop files here or

Accepted file types: jpg, gif, png.
Allowed file types: jpg, gif, png. Please note, there is a max file size of 2MB per photo. It may take some time for the files to upload after clicking the submit button. As long as it is spinning, the upload is still working.
Is all the information you provided accurate and done to the best or your knowledge?*
- Yes
- No
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*PLEASE NOTE: IT MAY TAKE SOME TIME FOR YOUR UPLOAD TO FINISH AFTER CLICKING SUBMIT. PLEASE WAIT UNTIL THE GEAR STOPS SPINNING AND YOU GET A SUCCESS MESSAGE BEFORE CLOSING YOUR BROWSER WINDOW.

File A Warranty Claim

Request Your ID

Maintenance Of Your Play System

Frequently Asked Questions